Terms and Conditions

Last Updated: October 4, 2017

Welcome to Sonder Social Pte. Ltd. (“Sonder Social”). Sonder Social provides the content and services available on the website www.sondersocial.com to you subject to the following terms and conditions (“Terms and Conditions”). By accessing or using the website, you acknowledge that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions which include our Privacy Policy (“Privacy Policy”).

CHANGES TO TERMS AND CONDITIONS

We are always trying to improve our Services. As such, we may make changes to our Terms and Conditions time to time. When we do make changes to our Terms and Conditions, we will reflect the changes on this page, and notify you of the changes on this page, on the website, and/or via your emails.

ACCESSING THIS SITE

By using and accessing this site, you confirm that you are either more than 18 years of age, or possess legal parental or guardian consent to form a legal binding contract. You affirm that you are completely capable of entering into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions, and to abide by and comply with these Terms and Conditions. If you are agreeing to these Terms and Conditions on behalf of an organisation or entity, you represent and warrant that you are authorised to agree to these Terms and Conditions on that organisation or entity’s behalf and bind them to these Terms and Conditions.

We cannot guarantee that all materials on this site are appropriate or available for use outside Singapore. Accessing the site from territories where its content is illegal or unlawful is prohibited. If you choose to access and use the site from outside Singapore, you do so on your own initiative and are responsible for the compliance with Singapore law.

USE OF THIS SITE

We will ensure that the site is available at all times. However, we cannot guarantee that the site or any individual function or feature of the site will always be available and/or free from error(s). The site may also be inaccessible during periods of upgrades and maintenance to ensure your optimal online experience.

Your use, must at all times, be for your own non-commercial personal use. You are responsible for all access to the site and all communications, including but not limited to, the uploading of information to this site or through your personal account, and you shall be responsible for the consequences of any such communications to this site. Your use of the site is conditional on you agreeing to comply with the rules of conduct detailed in the Terms and Conditions, and you agree to not use the site for the following purposes:

  • Any purpose that is unlawful or prohibited by these Terms and Conditions;
  • Solicit the performance of any illegal activity or other activity which infringes the rights of Sonder Social or others;
  • Conduct any fraudulent activities;
  • Tamper with or obtain access to this site;
  • Obtain unauthorised access to any computer systems;
  • Introduce to the site any viruses, worms, and any harmful code;
  • Misrepresent the identity of a user or your affiliation with a person or entity;
  • Impersonate any person or entity, including a registered user of this site or an employee of Sonder Social;
  • Invade the privacy or violate any personal or proprietary right of any person or entity;
  • Collect information regarding users of the site for any reason whatsoever, including sending users unsolicited commercial emails;
  • Defame, abuse, harass, threaten, stalk, or otherwise violate the rights of others;
  • Use, reproduce, copy, modify or other means of exploit of the site and content for any purpose without prior written notice;
  • Modify, reproduce or create derivative works based on site and our Services;
  • Remove any copyright, proprietary rights, and trade mark from the site and materials originating from the site;
  • Reverse engineer or attempt to obtain the source code, information and ideas of the site and our Services.

MEMBERSHIP AND SUBSCRIPTION

Sonder Social offers subscription membership plans in which you will receive regular shipments of our curation of socially conscious products from around Asia Pacific or products that carry Asia Pacific impact. We may or may not disclose the products prior to your subscription and billing charges, and you acknowledge and accept the anonymous nature of our Services. We offer different payment plans, such as the quarterly and annual payment plans. You acknowledge and agree that your membership will renew automatically unless you cancel it or we suspend or terminate your membership and account in accordance to the Terms and Conditions detailed here. You understand that we will automatically charge your credit card on file for each applicable billing period, depending on your selected payment plan, until you cancel your membership, subscription, or account.

You are required to sign up for a personal account when purchasing subscription box(es) with Sonder Social. You will be asked to provide an email address and a password for the account registration process, and you promise to ensure the registration information about yourself is accurate, complete, and updated. You must not use a fraudulent name or another person’s name with the intention to impersonate said person. You may not transfer our account to anyone else without our prior written permission.

You will not share your account details with anyone, and you are responsible for the security of our account and password. You are also responsible for all activities associated with your personal account. Sonder Social reserves the right, at its sole discretion, to refuse or nullify registration to any subscriber when appropriate, such as where membership is prohibited by law at recipient territories.

If you are discovered to abuse the site and system, such as using multiple accounts from a single postal mailing address, your account will also be subjected to suspension and deletion.

You may cancel your membership and subscription any time through your personal account. Cancellation requests must be received prior to the billing date of the membership renewal, or else you will be charged for the then-current billing period. If you were to encounter any difficulties when attempting to cancel your membership and subscription through your personal account, please send us an email at hello@sondersocial.com and we will help address your concerns.

ACCURACY OF MATERIALS AND CONTENT

All information on this site is believed to be true and complete. However, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. Errors will be corrected as soon as practicable, and we reserve the right to:

  • Correct any errors, inaccuracies or omissions;
  • Edit prices, content, promotional offers, product descriptions, blog stories or other information without obligation to issue any notice of such changes
  • Withdraw and end any stated offer
  • Limit quantities and to revise, suspend, or terminate an event, promotion, and sale at any time without prior notice given to you
  • Not guarantee the availability of all or some Services stated on this site at any particular time

COMPENSATION AND LIABILITY

Any information, materials, and content publicly posted or privately transmitted through our Services is the sole responsibility of the person from whom such content originated, and your access to all such information and content is taken at your own risk. We are not liable for any errors or omissions in such information or content or for any damages or loss you might suffer relating to it. We cannot control and have no duty to take any action regarding how you may interpret and use the content or what actions you may take as a result of having been exposed to the content. You hereby release us from all liability for you having acquired or not acquired content through the Services. We cannot guarantee the identity of any users with whom you interact with when using the Services and we are not responsible for which users gain access to the Services.

You are responsible for all content you contribute, in any manner, to our Services, and you represent and warrant you have all rights necessary to do so, in the ways you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity relating to our Services.

When accessing and using the site, you acknowledge that you will be expose to links or connections to third-party websites or services that are not owned or controlled by Sonder Social. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that Sonder Social is not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or use.

Sonder Social has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third-party that you interact with through our Services. Sonder Social will not and cannot monitor, verify, censor or edit the content of any third-party site or service. By using our Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or services.

Your interactions with organisations and/or individuals found on or through this site and our Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings via third-party website and services, are solely between you and such organisations and/or individuals. You should make the necessary investigation you feel as needed or appropriate before proceeding with any online or offline transaction with any of these third-parties. You agree that Sonder Social shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

If there is a dispute between participants on this site, or between users and any third-party, you agree that Sonder Social is under no obligation to become involved. If you have a dispute with one or more other users, you release Sonder Social and its employees from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.

DELIVERY AND POSTAGE

We ship worldwide, and all deliveries and its cost are stated upon checkout. We will try our best to minimise the cost of shipping for you and will continue to reduce the costs. Presently, shipping to all addresses in Singapore is free.

All deliveries and its cost stated upon checkout include postage and handling fees. The estimated delivery time for the subscription box(es) is between 7 to 10 working days upon the date of checkout, and is also dependent on the location of the recipient mailing address.

All deliveries purchase by you from this site will be delivered by a third -party carrier unless otherwise stated. Sonder Social does not bear responsibility for any delivery unclaimed or claimed from the recipient-end. Hence, you are advised to provide accurate mailing addresses and contact details for the third-party courier to ensure the safe delivery of your order(s) to you. All risks taken to minimise the safe delivery of your order(s) will be your responsibility upon the order leaving Sonder Social premises to the third-party carrier.

In cases where you fail or refuse to accept delivery or collect the order, we may, at our sole discretion where appropriate, contact you and agree on the appropriate action to take, or dispose the product(s) in any manner we deem fit without being liable to you.

PAYMENT TERMS

Sonder Social offers subscription membership plans in which you will receive regular shipments of our curation of socially conscious products from around Asia Pacific or products that carry Asia Pacific impact. We may or may not disclose the products prior to your subscription and billing charges, and you acknowledge and accept the anonymous nature of our Services. We offer different payment plans, such as the quarterly and annual payment plans. You acknowledge and agree that your membership will renew automatically unless you cancel it or we suspend or terminate your membership and account in accordance to the Terms and Conditions detailed here.

You affirm that any payment information you provided is true, correct, and complete. You will pay the charges incurred for your use of our Services at the posted rates, including any applicable taxes, via the site. Payment via the site shall be completed through Stripe secured payment gateway. You need to agree to Stripe’s terms and conditions for the use of Stripe’s secured payment gateway which may be found at https://stripe.com/ and https://stripe.com/sg/legal.

You understand that we will automatically charge your credit card on file for each applicable billing period, depending on your selected payment plan, until you cancel your membership, subscription, or account. You may cancel your membership and subscription any time through your personal account. Cancellation requests must be received prior to the billing date of the membership renewal, or else you will be charged for the then-current billing period. If you were to encounter any difficulties when attempting to cancel your membership and subscription through your personal account, please send us an email at hello@sondersocial.com and we will help address your concerns.

REFUNDS AND REFUSALS

All sales are final and we do not allow returns or exchanges of products. We reserve the right to refuse or restrict any subscriptions and memberships. We may refuse any cancellation requests for products and orders in our sole discretion and we reserve the right to provide substantially comparable products to fulfil your order. We will endeavour to provide advance notice of any changes in our pricing and availability. However, we also reserve the right to change our prices, available products, and subscriptions at any time.

If you receive a damaged or incomplete order, please contact us at hello@sondersocial.com within two (2) weeks of receiving your order. We may offer any refunds or replacements solely in our discretion.

TERMINATION OF TERMS

These Terms and Conditions are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the site. If we terminate this access, you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the site.

GOVERNING LAW

These Terms and Conditions will be governed by and construed in accordance with the laws of the Republic of Singapore. You accept and agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute or difference arising out of and/or in connection with the Terms and Conditions.